How much does CRM development cost?
In India, a custom CRM typically runs ₹1.5–6 lakh depending on scope. A focused pipeline-and-contacts build with WhatsApp and payment integration sits at the lower end; multi-branch, multi-role platforms with automation and analytics sit at the upper end.
Cost is driven by the number of distinct roles, the number of integrations, and whether you need multi-tenancy. Each integration carries authentication, error handling and testing effort well beyond the initial connection.
Budget for the run cost too: hosting, model usage where AI features exist, and a maintenance retainer. A rough rule is 15–20% of build cost annually to keep a system healthy.
- Core pipeline, contacts, quotations: lower range
- Each major integration adds meaningfully to scope
- Multi-branch and role-based access add architecture effort
- Plan 15–20% of build cost per year for maintenance